Cancelling an Order
Once you’ve completed the checkout process, we fulfill your order at our trusted partner’s nurseries located across the United States immediately. Your credit card will be charged at this time.
Our partners take great care in selecting your items and packing them securely. And because your order is processed and shipped so quickly, cancellations and changes must be made within four hours of placing your order. After your order is packed and shipped, it cannot be changed or canceled. If you cancel your order after it has been processed but before it ships, you will be charged a re-stocking fee (25% of your order value).
We do our best to accommodate changes, but once your order leaves our partner’s nursery, it is out of our hands – literally! Thank you for understanding, and please give us a call at 111-111-1111 if you have any questions or concerns.
Fast Fingers?
Did you accidentally order twice? We will do our best to try to catch these on our end, but we need your help. Customers are responsible for contacting Plant Because LLC immediately if they have accidentally submitted duplicate orders.
Shipping
We take pride in the accuracy of our shipping dates. Of course, external factors could delay these dates. Because these are estimates, exact shipping dates cannot be guaranteed.
Shipping live products has its challenges. Occasionally, Mother Nature does not follow schedule! On these rare occasions, we delay shipping due to severe weather forecasts. However, we will keep you informed…the health of your plants is our highest concern.
My Box Arrived Damaged!
At Plant Because LLC, we guarantee that your order is packed and shipped carefully to ensure survival through transit. For this reason, it’s extremely rare that packages are broken or damaged in transit. But if you’ve received a damaged package, please refuse the shipment! The delivery carrier will return the damaged box to us for re-shipment.
Remember: Don’t plant a poor-quality or damaged plant, even if you think it may bounce back! Let us know if your plant arrives damaged. We’re here to help you (and your seeds and plants!) succeed, but quality and damage claims must be made in a timely manner…otherwise, we are unable to help. Please use our Contact Us form to send your concerns.
Returns
Since plants and trees are perishable, nursery stock cannot be returned without authorization. Once a plant has been removed from its original container, or has been planted, it cannot be returned. In some cases, garden supplies and hard goods may be authorized for return, including fertilizers, planting mixes, planting kits and watering bags.
Note: Once trees and plants are approved for return, a 25% restocking fee will be charged. These trees must be returned in live condition within two weeks of receipt, and shipping charges are non-refundable.
Keep in mind that buyers are responsible for shipping and processing charges. By purchasing nursery stock, customers accept Plant Because LLC terms and conditions of sale, constituting the entire agreement. Our liability will not be greater than the cost paid for the customer’s order in any circumstance.
Disclaimer: We Can’t Predict Mother Nature
Keep in mind that Mother Nature is out of our control! Though we wish we could guarantee the success of every tree and plant, we cannot. Hungry critters, plants planted outside recommended growing zones, neglect, extreme weather damage, drought, disease and poor soil conditions can take their toll.
Unfortunately, plants are living organisms and are subject to unpredictable conditions each day. However, we do our best to ensure that you are getting a quality product. Plants are our business, and we strive to build customer relationships based on trust and reliability.
So Many Plants, So Little Time!
Though we’re unable to provide every detail for every product, we do our best to give you the essentials, like growing zone, care tips, special details, and best practices.
That said, it’s important to do your homework as well! Plant information and recommendations can be finicky in the horticultural world. Our growing zone map and certain product specs may not be tailored to specific microclimates (like swampy areas in an otherwise dry, arid zone), unusual landscape conditions, and your local weather.
Best practices like wind and weather protection, mulching, and regular pruning also affect your seeds and plants.
If you have any questions about plant hardiness or the best trees and plants for your area, contact your local County Agricultural Extension Office.
Note: Pictures and videos on our product pages may not show the exact cultivar represented. Unless otherwise noted, our pictures represent trees and plants at maturity to give you an idea of your future landscape or garden. Typically, your tree or plant will not look as pictured upon arrival. Younger trees are naturally thinner in shape and less branched than mature trees but will grow fuller with time.
Received the Wrong Plant or Seed?
We take great care to label all plant varieties properly and correctly. If your purchase is mislabeled, we will replace your shipment at our expense. Simply contact customer service and send pictures of your mislabeled products. More information on our liability limit is included in our Terms of Service.
Growth Rates
We list the growth rates of our products based on ideal growing conditions and published information. But remember: Trees are like humans and all grow differently!
We cannot predict how quickly your plants will germinate, grow, fruit or flower. All plants are unique and must be nurtured properly in a suitable environment. Because every plant is unique, every home is unique, and every landscape is unique, your results will vary.
Discounts & Coupons
Only one coupon code can be used per order. You cannot combine coupons to receive multiple discounts. This is a one-time use coupon. There will be no credit given to the unused portion of your coupon. This credit cannot be used with any other offers, discounts or coupons. All coupons must be applied at the time of purchase.
Web Accessibility
Plant Because LLC is firmly committed to compliance with the Americans with Disabilities Act. To honor this commitment, we continually improve our website accessibility. If you have any questions about the accessibility of our website, or if you have suggestions to improve usability or accessibility, please forward them to info@plantbecause.com.
To increase the size of text and images, adjust your browser settings by pressing the control or command key and the plus ➕key at the same time.
Governing Law; Dispute Resolution
You agree that all matters relating to your access to or use of the Site, including disputes, will be governed by the laws of the United States and the State of _________ without regard to its conflicts of law’s provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in ____________,____________, and waive any objection to such jurisdiction or venue. Plant Because LLC (and its affiliates, officers, directors and employees) shall not, in any event, be liable for damages in an amount greater than the original purchase price of the product(s). Should Plant Because LLC prevail, it will be entitled to recoup all costs and attorney fees.